Privacy Policy for AviClean Car Spa

This Privacy Policy describes how AviClean Car Spa ("we," "us," or "our") collects, uses, and shares your information when you visit or make a booking through our online platform for car wash services.

Information We Collect

We collect various types of information in connection with the services we provide, which include exterior and interior car washing, vacuuming, waxing, detailing, tire shining, and bird dropping removal.

• Personal Information: When you book a service or interact with our site, we may collect information that can identify you directly or indirectly. This includes your name, phone number, email address, vehicle make and model, license plate number, and payment information (processed securely by third-party payment providers).
• Booking Information: Details related to your car wash service appointments, including the type of service requested, date, time, and any special instructions you provide.
• Device and Usage Information: We automatically collect certain information about your device and how you interact with our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
• Location Information: With your consent, we may collect general location information (e.g., city-level) to help us tailor our services or provide relevant offers.

How We Use Your Information

We use the information we collect for various purposes to provide and improve our car wash services, including:

• To process and fulfill your car wash service bookings.
• To communicate with you about your appointments, service updates, and promotional offers.
• To provide customer support and respond to your inquiries.
• To improve the functionality and user experience of our online platform.
• To personalize your experience on our site, such as suggesting services based on your past bookings.
• For internal business purposes, such as data analysis, auditing, and preventing fraud.
• To comply with legal obligations and respond to lawful requests from public authorities.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or ensure the safety of our customers or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any such change in ownership or control of your personal information.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR) concerning the personal information we hold about you. These rights include:

• The right to access, update, or delete the information we have on you.
• The right to have your information rectified if it is inaccurate or incomplete.
• The right to object to our processing of your personal information.
• The right to request that we restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw your consent at any time where AviClean Car Spa relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Address: AIIMS Flyover, New Delhi, Delhi, 110029, IN